How to get in touch? -- email us at noflag@riseup.net or click the "Riot" link at the bottom of the page to live chat with our team.
LATEST NEWS
6th January 2017
Access to mailing lists has been restored. If yours hasn't been, we maybe assumed it wasn't used anymore -- so get in touch. In any case we can send out copies of the email subscriber list whenever you're ready for them.
26th December 2017 We have set up email forwarders for the users who have emailed us to request them.
24th December 2017 We are not currently aware of any websites we host which have not yet been restored. However, it may be neccessary to update your domain registrar if your domain is not working as you expect. Please ensure that your domain registrar has been instructed to use ns1.noflag.org.uk and ns2.noflag.org.uk if your website is not working as you expect. Once again, please don't hesitate to get in touch.
The following websites were restored today:
23rd December 2017
Today, we began the process of restoring service for websites. The following websites have been restored:
We expect to fully restore all damaged websites tomorrow -- if your website hasn't been restored by then, please let us know as it may have been dropped off the list by accident. Please feel free to get in touch with us via Riot or email to keep up to date on our progress.
19th December 2017
We have received the corrupted data from the data centre and have been able to recover it. All of your data is safe. We will begin the process of restoring services in the next few days. Of course timing is not great and many of us are travelling to see family this week and are limited for time to work on this. But your data is SAFE. Please email us to let us know how you'd like to be prioritized.
15th December 2017
TLDR:
- We are more confident about being able to recover our users data, but it's going to take longer than expected.
- We regret to inform that all the people who have been using our services will have to find a new home
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How Is The Data Recovery Process Going?
A lot of people have been in touch about their data and so we are posting this update here to let people know the latest news.
We finally got access to the disk that holds our users data yesterday.
While our server provider has been successful at fully recovering two of the three servers they provided us, this last one (the most important one with our user's data on it) has proved to be a little more difficult.
We are going to attempt the data recovery ourselves, now we have access, but our server provider will also continue to help if needed.
Will Noflag be continuing?
We regret to inform all the people who currently use our services that they will have to find a new home.
This includes sites and services that were not affected and are still currently up and running.
What about noflag.org.uk email accounts?
Due to the possible reliance of noflag.org.uk email accounts for use as password recovery tool or as a contact address on literature we are still looking to provide forwarding addresses, at minimum, to allow for a changeover to a new account but our users should seek to set up a new contact addresses and move away from relying the noflag.org.uk address which will eventually cease to function.
Who can you recommend as alternative hosting providers?
https://network23.org/ - websites (wordpress only)
https://ox4.org/ - websites and email
https://riseup.net/ - email accounts, mailing lists, pad, chat (jabber), VPN, other organising tools
https://www.autistici.org - websites, mailing lists, email, chat (irc/jabber), VPN
https://aktivix.org - email, mailing list, VPN
https://tachanka.org/ - websites
https://ipredator.se - VPN
If anyone has other recommendations please get in touch and let us know.
How do I get In touch?
You can continue to get contact our team by email at noflag (at) riseup (dot) net
You can also click here to contact us on our Public Helpdesk channel on Riot
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PREVIOUS UPDATES
19th November 2017
Dear Users,
We have some bad news.
Most of Noflag services are currently down as of 15th November 2017
Our services have stopped running due to a hardware failure on the servers that host our main services.
We do not currently know the full extent of the damage but we have potentially lost a lot of data.
We have been told that it might take about a week (as of 19th November) before we find out how much data has been lost.
We are aware that this has seriously effected our ability to host the majority of our websites, mailing lists and email accounts. However, it is possible that we will be able to recover this data and continue to provide services.
Not all of our services were located on this host. As of Sunday 19th November, here is an incomplete list of services which were not effected:
When will services be back up?
This incident, and the scale of the task to recover from this incident, has forced our team at Noflag to consider whether we can continue as an organisation and even continue to provide services again.
Our main priority for now, will to be ensure that can we can get as much data back as possible and to provide users access to this data.
In addition to this, we can work with our community to help with migrating their data to others hosting providers.
While the permanent status of any of our services is still currently uncertain, we will be looking to, at least, run a temporary mail service for @noflag.org.uk accounts on a request basis. When this service is set up we can also, alternatively, set up @noflag.org.uk email addresses to forward to a different email address as a temporary measure.
How do I get In touch?
For now, to contact our team you can email us at noflag (at) riseup (dot) net
We'd like to thank all of our users and community for their incredible support over the last decade. You mean the world to us and we can only hope that the service we provide has been useful for your aims.
You can live chat to the Noflag team. Click here or use the Public Helpdesk channel on Riot.